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AP Fraud Prevention Specialist

Job Description
Become a part of the World's Foremost Outfitter team! At Cabela's we passionately serve people who enjoy the outdoor lifestyle by delivering innovation, quality and value in our products and service. Live...Dream... Work the Adventure! Cabela's has openings for Seasonal Asset Protection Fraud Specialists at our office in Sidney, NE.
Position Overview:
The Fraud Prevention Specialist II is responsible for supporting all direct to consumer order platforms. They are tasked with reviewing "high risk" orders and utilizing fraud mitigation tools to determine the risk of each order. This includes prevention of credit fraud, account take-overs, triangulation and re-shipping schemes. They are tasked with the review, decision and potential customer contacts during this process. This role is vital to ensuring a legendary customer experience. This role interacts with all Fraud Team specialist, Cabela's Investigators, and the Central Monitoring Center.
Essential Job Functions:
Support multi-channel customer correspondence by responding to incoming customer inquiries and resolving customer issues regarding fraud screening, account review, and chargeback support. Utilizes multiple computer systems to effectively research and resolve issues. These systems include Accertify, Cabela's internal databases, fraud mitigation tools and 3rd party reporting to assess risk and decision order.
Prioritize and effectively manage cases and work lists by applying knowledgebase solutions to communicate necessary information to internal and external contacts, to capture the voice of the customer and meet service level goals and department metrics by utilizing available resources. Interact positively with internal and external contacts to obtain and deliver information necessary to provide a legendary customer experience. Assists customers by working with external contacts to resolve customer financial inquiries, such as unauthorized charges.
Identify trends involving multiple orders and/or customer accounts during the manual review process. Resolution will result in improved fraud prevention measures.
Interacts positively with internal and external contacts to obtain and deliver information necessary to provide a legendary customer experience. Has strong decision-making skills, is self-motivated, maintains composure when faced with challenges, highly organized, prioritizes work and capable of multi- tasking.
Requirements
High School Diploma or Equivalent
2 to 4+ Years Experience
Other Skills/Abilities
Strong verbal and written communication skills
Practical business experience in the user community
Cabela's business knowledge
Flexible work hours
Strong decision-making skills
Strong problem solver
Ability to utilize strong judgment and act independently to make decisions
Adapts to change in a fast paced, deadline oriented environment
Ability to prioritize work and manage time well
Proficient with Microsoft Office applications (Word, Excel, Outlook)
Cabela's is an Equal Opportunity Employer (EOE) and we seek to create an inclusive work place that embraces diverse backgrounds, life experiences and perspectives.
Cabela's shows commitment to the men and women who have served in the United States Armed Forces by providing meaningful, challenging career opportunities where military skills and experience may be applied.
Cabela's offers a competitive benefits package to include: 401k, vacation, health and dental coverage for you and your family, and employee discounts.



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